queenph Privacy Policy — Your Data, Handled With Care

This Privacy Policy applies to all personal data collected by queenph in connection with your use of the queenph platform at queenph.best and any mobile-optimised version of the site. It covers data collected during account registration, during active use of the platform, through customer support interactions, and through the queenph cashier when you deposit or withdraw in Philippine Pesos.

This Policy applies to all registered queenph players who are resident in the Philippines. If you are accessing the queenph platform from outside the Philippines, you remain subject to this Policy, though queenph makes no representation that the platform complies with the data privacy laws of any other jurisdiction.

Queenph is committed to complying with Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations issued by the National Privacy Commission (NPC). Where RA 10173 applies more stringent protections than the general provisions of this Policy, RA 10173 takes precedence.

queenph serves Filipino players across the archipelago — this Policy protects all of them equally

Queenph collects personal data in several ways as part of normal platform operation. We only collect what is genuinely necessary to provide our services, comply with legal obligations, and keep the platform secure.

2.1 Data you provide directly

• Registration data: Your full legal name, Philippine mobile number, date of birth, and a password of your choosing when you create a queenph account.
• Identity verification documents: Government-issued photo ID (such as a Philippine passport, SSS ID, PhilHealth card, or driver's licence), proof of address, or proof of payment method ownership when queenph requests verification.
• Payment information: GCash account details, Maya account details, bank account details (BDO, BPI, UnionBank, or other registered Philippine banks), and card information (Visa or Mastercard) when you use the queenph cashier. Queenph does not store full card numbers — payment data is processed through certified third-party processors.
• Support communications: Any information you provide when you contact the queenph support team by email or live chat, including descriptions of account issues, screenshots, and transaction references.

2.2 Data collected automatically

• Device and browser information: IP address, device type, browser type and version, operating system, and screen resolution. This data is used for security monitoring and to optimise the queenph mobile experience.
• Usage data: Pages visited within queenph, time spent on each section, bets placed, casino games accessed, and cashier activity. This data is used to improve the queenph platform and for responsible gaming monitoring.
• Session data: Login timestamps, session duration, and logout events. Retained for fraud prevention and account security purposes.
• Cookies and similar technologies: See Section 8 for the full queenph cookies policy.

Queenph uses the personal data it collects for clearly defined purposes. We do not use your data for purposes that are incompatible with why it was originally collected.

• Account management: Creating and maintaining your queenph player account, enabling login, and processing account updates you request.
• Transaction processing: Facilitating PHP deposits, processing withdrawal requests, reconciling payments through GCash, Maya, and Philippine bank channels, and issuing transaction confirmations.
• Identity verification and KYC compliance: Confirming that you are who you say you are, that you are over 21 years of age, and that your payment methods belong to you. This is a legal requirement under Philippine anti-money-laundering regulations.
• Customer support: Responding to your queenph support enquiries, resolving account issues, and processing bet disputes within the timeframes stated in the queenph Terms and Conditions.
• Fraud prevention and security: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, match-fixing activity, and money laundering on the queenph platform.
• Responsible gaming monitoring: Identifying usage patterns that may indicate problem gambling behaviour, and applying the responsible gaming tools you have activated on your queenph account.
• Platform improvement: Analysing aggregated, anonymised usage data to improve queenph product features, performance, and the mobile experience.
• Legal compliance: Meeting queenph's obligations under Philippine law, including reporting requirements imposed by financial regulators and gaming authorities.

Under Republic Act 10173, queenph is required to identify the lawful basis on which it processes personal data. Queenph relies on the following bases:

• Performance of a contract: Processing your registration data, payment information, and bet records is necessary to deliver the queenph service you signed up for.
• Compliance with a legal obligation: Identity verification, anti-money-laundering checks, and transaction record-keeping are required by Philippine law and cannot be avoided.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and the improvement of queenph services are pursued as legitimate interests — provided they do not override your rights and freedoms under RA 10173.
• Consent: Where queenph processes data for purposes not covered by the above bases — such as optional marketing communications or the use of non-essential cookies — it will seek your explicit consent and allow you to withdraw it at any time.

Queenph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the specific circumstances listed below.

5.1 Payment processors

To process your PHP deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa/Mastercard, queenph shares the minimum necessary payment and identity data with certified third-party processors. These processors are contractually bound to use your data only for payment processing purposes and to maintain appropriate security standards.

5.2 Identity verification providers

Queenph uses third-party Know Your Customer (KYC) service providers to verify identity documents and confirm player age. These providers receive only the identity documents needed for verification and are not permitted to use them for any other purpose.

5.3 Regulators and law enforcement

Queenph will disclose personal data to Philippine government agencies, regulators, and law enforcement when required by law, court order, or valid regulatory instruction. Queenph will notify affected players of such disclosures where it is legally permissible to do so.

5.4 Service providers

Queenph works with third-party technology providers for hosting, analytics, and customer support software. These providers act as data processors under contracts that restrict their use of queenph player data to the services they are contracted to deliver.

queenph shares data only with trusted parties and only when genuinely necessary

Queenph retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable Philippine law and regulation.

• Active account data: Retained for the full duration of your queenph account. This includes your registration details, transaction history, and betting records.
• Identity verification documents: Retained for a minimum of five years from the date of verification, in line with Philippine anti-money-laundering requirements. Where a legal proceeding is pending, retention extends until the matter is resolved.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by Philippine financial regulations.
• Closed account data: When your queenph account is closed, most data is retained for five years to satisfy legal record-keeping obligations before being securely deleted or anonymised.
• Support communications: Retained for two years from the date of the interaction, unless the subject of the communication relates to an ongoing investigation or dispute, in which case retention continues until resolution.

When the retention period expires and no legal obligation requires continued storage, queenph will securely delete or irreversibly anonymise your personal data.

Queenph takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk level involved.

• Encryption in transit: All data transmitted between your device and the queenph platform uses TLS encryption. Look for the padlock symbol in your browser address bar when accessing queenph.
• Encryption at rest: Sensitive stored data — including identity documents and payment credentials — is encrypted at rest on queenph's infrastructure.
• Password security: Queenph stores passwords as cryptographic hashes using industry-standard algorithms. The queenph team cannot read your password and will never ask you to provide it.
• Access controls: Access to queenph player data within the organisation is restricted to staff members who need it to perform their specific role. Access is logged and reviewed regularly.
• Security testing: Queenph conducts regular security assessments of its platform infrastructure. Third-party penetration testing is performed periodically.
• Incident response: If a data security incident occurs that affects queenph player data, queenph will notify affected players and the National Privacy Commission within the timeframes required by RA 10173.

Queenph uses cookies and similar technologies to operate the platform, keep you logged in across a session, and understand how players interact with different areas of the site. Here is a breakdown of the types queenph uses.

• Essential cookies: Required for the queenph platform to function. These include session authentication cookies that keep you logged in during a visit. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: Remember your preferences on queenph — such as language settings or your last-visited section — so you do not have to reconfigure them every visit.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate queenph pages. This helps the queenph team identify areas that need improvement. You can opt out of analytics cookies through your browser settings.
• Security cookies: Used by queenph to detect and prevent fraudulent or unusual account activity. These are essential and cannot be disabled without compromising account protection.

Queenph does not use third-party advertising cookies or permit advertising networks to place tracking technologies on the queenph platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to queenph.

queenph uses only the cookies needed to run the platform securely and effectively

As a registered queenph player and a data subject under Republic Act 10173, you have the following rights over your personal data held by queenph. You can exercise any of these rights by contacting queenph support at support@queenph.best.

Queenph is strictly for adults aged 21 and above. Queenph does not knowingly collect personal data from any person under the age of 21, and registration by anyone under 21 is a breach of the queenph Terms and Conditions.

If queenph discovers that personal data has been collected from a person under 21, the affected account will be closed immediately, stakes and balances will be frozen pending review, and the data will be handled in accordance with applicable Philippine law.

If you are a parent or guardian and believe your child has created a queenph account, please contact us immediately at support@queenph.best. We will investigate and respond promptly.

The queenph platform does not contain links to external third-party websites in its content pages. Navigation is limited to queenph's own pages and the platform cashier. This Privacy Policy applies only to queenph.best and its associated pages. Queenph is not responsible for the privacy practices of any third party whose services you access independently when using Philippine payment channels such as GCash or Maya — those services operate under their own published privacy policies.

Queenph may update this Privacy Policy from time to time to reflect changes in the platform, changes in Philippine law, or feedback from players. When material changes are made, queenph will notify registered players through their registered mobile number or email address with reasonable advance notice before the changes take effect.

The date at the top of this page is updated each time the Policy is revised. Continued use of the queenph platform after the effective date of any revision constitutes your acknowledgement of the updated Policy. If you do not accept a material change, you may close your account in line with the queenph Terms and Conditions.

For any question, concern, or formal request relating to your personal data held by queenph, please contact our team directly. We take privacy enquiries seriously and aim to respond promptly.

• Email: support@queenph.best
• Subject line suggested: Privacy Request — [brief description, e.g., "Access Request" or "Erasure Request"]
• Response timeframe: Queenph aims to acknowledge privacy requests within three business days. Full responses are provided within the timeframes required under RA 10173.

When contacting queenph about a privacy matter, please include your registered name and the mobile number associated with your queenph account so we can locate your records promptly. Do not include your full payment credentials, passwords, or OTPs in your message.